Frequently Asked Questions
All your answers at ace64 are right here
From opening an account to claiming bonuses — find detailed answers to the most important questions for Bangladeshi players in ace64's complete FAQ guide.
This FAQ page has been created for the convenience of ace64 Bangladesh online betting platform users. It provides clear and straightforward answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash, Nagad, and Rocket, cricket betting, slot games, bonus terms and conditions, and responsible gaming. If you do not find the answer to your question, contact our 24/7 live chat support directly.
Account and Registration
To open an account at ace64, you will need an active mobile number, a valid email address, and your full name. The registration process is completed entirely online and your account is activated within just a few minutes. Register with accurate information to avoid any issues with withdrawals later.
Each person may open only one account at ace64. Creating multiple accounts with the same mobile number or email address is against the rules and may result in account suspension. Multiple family members can create separate accounts using their own individual information.
ace64 is a responsible betting platform. To open an account and play any type of game, you must be at least 21 years old. If an underage account is detected, it is closed immediately and any deposited funds are not refunded.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the correct code to set a new password. If you have trouble with this process, contact ace64's 24/7 live chat support.
Yes, you may need to complete account verification before making a withdrawal at ace64. This process may require you to submit a photo of your identity document and proof of your current address. Once verification is complete, transactions become faster and your account security is ensured.
Deposits and Withdrawals
Deposits to ace64 via bKash are generally completed instantly. The funds are added to your ace64 wallet within seconds of a successful payment. If there is a delay for any reason, automatic reconciliation may take a few minutes at most. If you experience a problem, let us know via live chat.
The minimum deposit amount at ace64 is ৳200 — this applies to all methods including bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount cannot be processed.
Withdrawals from ace64 to Nagad are generally completed within 10 to 45 minutes. Processing time depends on the transaction amount and the verification process. It may take a little longer during busy periods, but if the maximum time limit is exceeded, please contact support.
ace64 does not charge any deposit or withdrawal fees of its own. However, mobile banking service providers (bKash, Nagad, Rocket) may apply transaction charges according to their own policies. For details, please refer to the terms and conditions of the relevant mobile banking service.
Yes, depositing money into ace64 via Rocket is completely safe. ace64 uses SSL encryption technology to keep all financial transactions secure. Never share your mobile banking PIN or password with ace64 — we never ask for it.
If the deposited amount has not reached your wallet after more than 15 minutes, retrieve the transaction reference number from your mobile banking app and share it with ace64's live chat support. The support team will verify the matter promptly and provide a resolution.
Games and How to Play
To bet on BPL matches, log in to ace64 and go to the cricket section. There you will see a list of ongoing or upcoming BPL matches. Select your preferred match and betting market, enter the amount, and confirm your bet. You can bet both before the match starts and during the match (live betting).
ace64 offers slot games from the world's top software developers including PG Soft, Pragmatic Play, and JILI. There are many popular games including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Super Ace, and Mahjong Ways. Enjoy a wide variety of games ranging from classic slots to multi-payline video slots.
ace64's live casino section offers the chance to play live Baccarat, Roulette, Blackjack, Andar Bahar, Teen Patti, and various game shows with real dealers. Games from Ezugi and other top providers are broadcast live, giving you the feel of a casino from the comfort of your home.
RTP or Return to Player is a percentage value that indicates how much money a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 bet. This value varies for each game and is set by the software developer. RTP is a theoretical value — results in shorter sessions may differ.
Yes, ace64 is fully mobile-friendly. You can play all games directly through a browser on any Android or iOS smartphone or tablet at ace64.cam. There is no need to download a separate app — you get the full experience in your mobile browser.
Bonuses and Promotions
When you open a new account at ace64 and make your first deposit, you will automatically receive a 100% welcome bonus — up to ৳5,000. That means if you deposit ৳5,000, an additional ৳5,000 is added as a bonus. No separate code is needed to claim this bonus.
The wagering requirement for ace64's welcome bonus is 25 times (25x). That means to withdraw from the bonus, you must wager 25 times the bonus amount. Example: if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets. This condition must be met within the specified time.
VIP level progression at ace64 happens through regular play. There are five levels in total — Bronze, Silver, Gold, Platinum, and Diamond. The more you play and stay active, the faster you move up to higher levels. Upon reaching the Diamond level, you receive up to 1.5% weekly cashback.
ace64's VIP cashback rates by level are: Bronze — up to 0.3% weekly, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, and Diamond — up to 1.5% weekly cashback. Cashback is automatically added to your wallet every week.
Most bonuses at ace64 can be used across all game categories including slots, live casino, and sports betting. However, certain promotions may have some restrictions in their terms. Check the detailed terms and conditions of each bonus or ask via live chat.
Security and Responsible Gaming
Yes, ace64 uses SSL encryption technology to ensure maximum security. Your personal information, banking details, and transaction records are kept completely secure. Your information is not shared with any third parties. For more details, please see our privacy policy.
Yes, ace64 places the highest importance on responsible gaming. If you feel that gaming is having a negative impact on your life, contact us via live chat or email to request self-exclusion. It is possible to suspend your account for a set period or close it permanently.
As part of responsible gaming, ace64 offers deposit limit and spending limit settings. If you want to play within your own budget, let the support team know — they will set your preferred limits on your account.
All games at ace64 are developed by world-class software developers and use Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely random and not predetermined. ace64 operates in accordance with fair play principles.
ace64's support team provides service in Bengali 7 days a week, 24 hours a day. For any issue, contact us directly via live chat — it is the fastest method. You can also reach us by email at [email protected]. Support speaks in Bengali so there is no language barrier.
Still have questions? Talk to support
Our Bengali support team is ready to help you 24/7. Chat directly via live chat or send us an email — we are always here.
Join Live Chat
24/7 Support in Bengali