ace64 Privacy Policy
Your personal information is completely safe with us. This policy explains how ace64 collects, uses, and protects your information.
Last Updated: January 2026 — This privacy policy applies to all services and platforms of ace64.
Table of Contents
1 Introduction
ace64 ("we", "our", or "the ace64 platform") operates a safe and reliable online betting platform for users in Bangladesh. This privacy policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the ace64 website (ace64.cam).
By using our services, you agree to the terms of this privacy policy. Please read this policy in full. If you do not agree with any term of this policy, please refrain from using our services.
This policy applies to all services, applications, websites, and platforms of ace64 where this policy is referenced.
2 What Information We Collect
ace64 may collect the following information to ensure service delivery and maintain platform security:
2.1 Information Provided Directly
- Name, email address, date of birth, and mobile number provided at registration
- Government-issued identity document information submitted for identity verification (National ID or passport)
- Financial transaction information — bKash, Nagad, or Rocket mobile banking numbers
- Information provided when contacting the support team
- Information provided for security verification (such as answers to security questions)
2.2 Automatically Collected Information
- IP address, device type, operating system, and browser information
- Site access time, page view history, and session duration
- Login and logout time and date
- Gaming activity and betting history information
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Information received through identity verification service providers
- Risk-related information received through fraud prevention services
- Information received from regulatory authorities to meet applicable legal obligations
3 How We Use Information
ace64 uses collected information for the following purposes:
3.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, rewards, and promotional offers
- Managing VIP programs and loyalty points
- Providing 24/7 customer support
3.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Verifying your identity and age (to ensure the 21+ age requirement is met)
- Ensuring account security and preventing unauthorized access
- Meeting applicable legal and regulatory obligations
3.3 Platform Development
- Improving site performance and user experience
- Planning and introducing new games and features
- Detecting and resolving technical issues
- Conducting analytics and statistical research
3.4 Communication
- Sending transaction-related notifications
- Providing important updates related to your account or security
- Sending promotional messages with your consent
- Providing responsible gaming information and support
4 Information Storage and Security
ace64 takes the highest technical and organizational measures to protect your personal information.
4.1 Data Retention Period
We retain your personal information for as long as it is needed to provide services or as required by legal obligations. After account closure, some information may be retained for the following reasons:
- Meeting legal obligations and regulatory requirements
- Dispute resolution and contract enforcement
- Fraud prevention and security purposes
4.2 Security Measures
- All data transfers are secured using SSL encryption technology
- Sensitive information stored in the database is kept in encrypted form
- Strong authentication methods are applied for account access
- Regular security audits and vulnerability assessments are conducted
- Staff receive regular training on data protection
While we make every effort to protect your information, no method of transmitting or storing data over the internet is completely secure. Therefore, we cannot guarantee absolute security, but we use industry-standard best practices.
5 Sharing Information with Third Parties
ace64 does not sell your personal information. However, information may be shared with selected third parties in the following limited circumstances:
5.1 Service Providers
- Payment processors (bKash, Nagad, Rocket) — to complete transactions
- Identity verification services — to complete the KYC (Know Your Customer) process
- Game software providers — to ensure the technical functionality of the service
- Cloud hosting and infrastructure service providers
5.2 Legal Obligations
We may be legally required to share information with authorities in the following cases:
- Upon a court order or a request from a legitimate authority
- To comply with Anti-Money Laundering (AML) laws
- To assist in the investigation of fraud or illegal activities
5.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.
All third-party service providers are required to guarantee data confidentiality and protection through agreements with ace64.
6 Cookie Policy
The ace64 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the site — login sessions, security tokens, and so on.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to understand how the site is used, which helps improve the quality of the service.
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly.
7 Your Rights Regarding Your Information
As an ace64 user, you have the following rights regarding your own information:
7.1 Right of Access and Correction
- You have the right to know what information we hold about you
- The right to request correction of inaccurate or incomplete information
- The opportunity to directly update certain information through your account settings
7.2 Right to Erasure
In certain circumstances you may request deletion of your personal information. However, if there are legal obligations or an active dispute is ongoing, it may not be possible to delete all information.
7.3 Right to Object to Processing
You may object to the use of your information for certain purposes (such as marketing). After receiving such a request, we will stop using the information for the applicable purpose.
7.4 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used format.
To exercise these rights, email [email protected] or contact our 24/7 live chat support.
8 Children's Privacy
All services of ace64 are intended only for individuals aged 21 or older. We do not intentionally collect any personal information from individuals under the age of 21.
We verify age during the registration process. If for any reason we discover that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our services, please contact us.
9 Privacy Policy Changes
ace64 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Through a notice prominently published on the website
- By sending a message to the registered email address
- Through pop-up notifications when logging in to the platform
If you continue using the service after any changes, you will be considered to have accepted those changes. So please review this page regularly.
After each update, the "Last Updated" date at the top of the page will change.
10 Contact & Complaints
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your data rights, please contact us in the following ways:
- Email: [email protected]
- Live Chat: Support available in Bengali 24 hours, 7 days a week
After receiving your request, we will get back to you as soon as possible — usually within business days. Complex requests may take a little more time to resolve, but we will keep you regularly updated.
Your privacy and data protection at ace64 are our top priority. We are always committed to earning your trust as a transparent and reliable platform.